Product SKU: 46139
Inspired by luxury and modern trends, the Serena garden set range is a gorgeous addition to any garden. If you are looking for modern sophistication, Serena is the perfect choice! Serena has been designed with thick rope chair and sofa designs for maximum comfort and a stylish finish. This will elevate your garden space to the next level. Whether you are looking for garden furniture in your conservatory, garden, or patio, you are going to want to add one of our Serena sets to your space. Choose from a corner sofa, U-shape sofa or a lounge set depending on your home and style.
We have hand-picked our favourite on-trend garden furniture colour for Serena, we know you are going to love. With the neutral grey fabric rope contrasting against the sleek aluminium metal frame, Serena is completely versatile and will seamless merge in with any garden style. However, is a beautiful piece in itself. The Serena grey corner set and U-shape garden set also comes with a rising table, so you can change this from a coffee table to a dining table with ease. The lounge set comes with a standard coffee table.
As this garden set has been made with fabric rope, we would recommend that the set is stored away during damp conditions and over colder months to keep the fabric fresh. Don’t forget to bring your cushions indoors when you come inside as well, and use the provided garden cover so you can enjoy your garden furniture for longer!
Our Serena garden furniture set includes your desired seating arrangement and a rising table. Whether you are inviting guests over for some fun in the sun, or having some outdoor family time, this garden furniture set is the perfect fit.
Express 1-3 Day Delivery
Delivered by our friendly couriers within 1-3 working days of dispatch (excluding weekends & bank holidays). The courier will deliver to the main door of the building only on an all-day 7am to 7pm service with no time slots provided.
If you are not home, the courier may attempt delivery to a neighbour or will leave a card with instructions on how to reschedule this service (redelivery charges may apply). Please ensure you provide a current mobile number & email address at checkout so the courier can reach you if required.
We would note most carriers do not call before delivery & would recommend having someone available at the property throughout the day. Goods will be delivered next working day, barring any carrier delays, so please check your tracking for updates.
2-Man Express 1-4 Day Delivery
Our larger items ship on a 2-man delivery service & are expected to arrive within 1-4 working days of dispatch (excluding weekends & bank holidays). These will be delivered to your room of choice so please ensure the route is clear prior to the delivery team’s arrival.
For flats, goods will be taken up a maximum of 1 flight of stairs if no lift is available. If your property has a lift, delivery can be to any floor provided the goods fit inside the lift. Please contact our customer service team prior to making purchase to confirm.
An ETA will be provided via text or email but please note this is an estimate only & delivery may be attempted outwith this window. Please ensure you provide a current mobile number & email address at checkout so the courier can provide updates as required.
If you are not home, the courier may attempt delivery to a neighbour or will leave a card with instructions on how to reschedule this service (redelivery charges will apply).
Standard Delivery Times
Standard deliveries will apply as above however the delivery window may extend up to 10 working days from dispatch, depending on courier availability.
Surcharge Areas
There are some areas of the UK where a shipping surcharge will apply & delivery times may be extended. The charge will show at checkout once full delivery information is provided or you may prefer to contact our team directly to discuss your requirements.
All offshore & highlands areas will be affected including AB, BT, FK19-21, GY, HS, IM, IV, JE, KW, PA20-80, PH11-50, PO28-41, TR21-25 & ZE.
Delivery Access
It is your responsibility as the customer to ensure that all deliveries fit through your door and into your property. Please read and consider the information below before purchasing.
Ensure the dimensions of the entryway leading to the property door are assessed. This includes but not limited to, stairwells, lifts, hallways, and corridors that can be narrow, limiting the space for manoeuvring larger items.
Within your property measure the dimensions of the door frame, including height, width, and depth. Take a note of the largest part of the delivery item, this could be the width, height, or diagonal length, depending on the shape of the item. This information can be found on the Specifications tab of the listing.
Consider the swing of your door when fully open. Is the space limited due to adjacent walls or other furniture? You must ensure there is enough clearance for the item to pass through the doorway.
Make sure there is a clear pathway by clearing any obstacles or clutter along the way, including removing furniture, rugs, or any other items that might obstruct the delivery.
By taking these steps and ensuring careful planning, you can increase the likelihood of a successful delivery experience and avoid any issues with fitting larger items through your door and into your property.
If the delivery is unsuccessful due to the items being too large to fit through your door, a returns charge will apply.
Please retain any packaging until you are completely satisfied as our couriers require the item to be repackaged if being returned.
N.B.
Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit, and reserve the right to restrict these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.
Please remember to clear any obstructions or potential hazards from the delivery team’s path and remove any fragile items that are at risk of being damaged during delivery. Home Detail will not be liable for any damage to your property.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@homedetail.co.uk. If your return is accepted, we’ll send you a return shipping details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@homedetail.co.uk.
Shipping and handling fees are non-refundable and the buyer is responsible for the initial delivery and return postage fees unless the item is faulty. Please note any collections organised for returns by ourselves will be booked on an all day collections service. We can not guarantee a specific time for the collections, we require someone be home to release the returns goods to the courier. An item can be deemed faulty if it exhibits a pre-existing defect or are inherently defective when received.
Returns must be received in the original packaging and condition; we request that the original packaging is retained, should the original packaging be damaged on arrival this must be recorded on the delivery documents. We will not be liable for damage not recorded at the point of delivery; goods should be checked prior to a signature being given. When goods are documented as being delivered in good condition we only accept liability for damage which arises as a result of our negligence we will not be liable for any damage which is the result of normal wear and tear. All our goods are provided with a full years manufacturing warranty, with the correct care and maintenance we would expect our products to last for as long as you require and enjoy them and we trust that you are satisfied throughout the life of the product.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
