Return Policy

Cancellations Prior to Shipment

We understand that circumstances may change, and we're here to support you. If you've placed an order but have had a change of heart, please let us know, and we'll be happy to cancel your order, provided the goods have not yet been shipped from our warehouse.

To cancel your order, simply call our office on 0141 404 9899 or send an email to support@homedetail.co.uk. Once we've confirmed that your order has not been shipped, we will issue a full refund using the same payment method you originally used.

Cancellations After Shipment but Before Delivery

If your cancellation request is received after the goods have already been shipped, we will need to ask the courier to return the order to us. In this case, we kindly request that you cover the courier charges incurred*.

Please get in touch with us as soon as possible, so our customer service team can contact the relevant courier and arrange the return of your order to our warehouse.

Returns due to Delivery Restrictions

As the customer, it is your responsibility to ensure that all deliveries can fit through your door and into your property. To help us deliver your order smoothly, we kindly ask that you consider any potential obstacles at your doorway or property before placing your order.

Please review the Delivery Access information on our Shipping Policy page, which outlines the necessary clearances required for a successful delivery. This will help us avoid any issues with the size or dimensions of your purchase.

In the event that your goods do not fit through your door, we will gladly arrange for the courier to return the order to us. However, we would request that you cover the charges incurred for this process*.

Returns After Delivery

We aim to provide you with a pleasant customer experience, which is why we have a 30-day return policy. This means that you have 30 days from the receipt of your item to request a return. We are confident that you will be delighted with your furniture, but if, upon receipt, you change your mind, please contact us by calling our office at 0141 404 9899 or emailing support@homedetail.co.uk, and we will gladly arrange the collection of any items you no longer require. You have an additional 14 days from this point to confirm a collection date or return the goods using your own carrier. The only liability on your part will be the full cost of delivery and collection**.

Please note that we are unable to accept returns of partially assembled flat pack furniture, or appliances or mattresses unless they are unopened, unused, and still in their original packaging. If we are collecting the items from you, we kindly request your assistance to ensure a smooth uplift of the goods:

• Please ensure that your purchase is returned in the same condition and packaging in which it was received. We will be unable to provide a full refund if there are any signs of damage or misuse.
• We kindly request that you make the items available for collection on the confirmed date, as all collection services operate between 7am and 7pm with no specific time slots provided. If the collection is missed, the full costs incurred will be deducted from your refund***.

Once the goods have been returned to our warehouse and inspected, we will refund to you all monies paid for the items (excluding the full cost of delivery and collection**).

Please note for card refunds it can take up to 14 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.

Damages and Issues

All our goods come with a 1-year manufacturing warranty. With proper care and maintenance, we are confident that you will be able to enjoy them for a long time.

We kindly request that you inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately. This will allow us to evaluate the issue and make it right for you.

If any concerns arise during the warranty period, please reach out to our Customer Service Team on 0141 404 9899 or send an email to support@homedetail.co.uk. Please provide us with pictures and descriptions of the defects so that we can assist you in a timely manner.

We appreciate your understanding that our liability is limited to repair or replacement (within 1 year), or refund (within 6 months). While we are unable to provide compensation beyond these limits, please be assured that we are committed to resolving any issues you may have in a satisfactory manner.

Exchanges

The fastest way to ensure you receive the correct item is to return the current one. Once we have processed the return, you can place a new order for the item you desire.

We appreciate your business and look forward to providing you with a positive customer experience. Please let us know if there is anything else we can do to assist you.

*Full cost of return post shipment is the total cost that the courier would charge us to ship and return the item back to our warehouse, as such this cost will often be higher than our stated delivery charges.

**Full cost of delivery and collection is the total cost that the courier would charge us to deliver and collect the item for return to our warehouse, as such this cost will often be higher than our stated delivery charges.

***Full cost of missed collection is the total cost that the courier would charge us to visit your property and be unable to complete the scheduled service.