Shipping

Express 1-3 Day Delivery

Delivered by our friendly couriers within 1-3 working days of dispatch (excluding weekends & bank holidays). The courier will deliver to the main door of the building only on an all-day 7am to 7pm service with no time slots provided.

If you are not home, the courier may attempt delivery to a neighbour or will leave a card with instructions on how to reschedule this service (redelivery charges may apply). Please ensure you provide a current mobile number & email address at checkout so the courier can reach you if required.

We would note most carriers do not call before delivery & would recommend having someone available at the property throughout the day. Goods will be delivered next working day, barring any carrier delays, so please check your tracking for updates.

2-Man Express 1-4 Day Delivery

Our larger items ship on a 2-man delivery service & are expected to arrive within 1-4 working days of dispatch (excluding weekends & bank holidays). These will be delivered to your room of choice so please ensure the route is clear prior to the delivery team’s arrival.

For flats, goods will be taken up a maximum of 1 flight of stairs if no lift is available. If your property has a lift, delivery can be to any floor provided the goods fit inside the lift. Please contact our customer service team prior to making purchase to confirm.

An ETA will be provided via text or email but please note this is an estimate only & delivery may be attempted outwith this window. We advise to have someone in the property all day from 7am to 7pm to avoid redelivery charges. Please ensure you provide a current mobile number & email address at checkout so the courier can provide updates as required.

If you are not home, the courier may attempt delivery to a neighbour or will leave a card with instructions on how to reschedule this service (redelivery charges will apply).

Surcharge Areas

There are some areas of the UK where a shipping surcharge will apply & delivery times may be extended. The charge will show at checkout once full delivery information is provided or you may prefer to contact our team directly to discuss your requirements.

All offshore & highlands areas will be affected including AB, BT, FK19-21, GY, HS, IM, IV, JE, KW, PA20-80, PH11-50, PO28-41, TR21-25 & ZE.

Delivery Access

It is your responsibility as the customer to ensure that all deliveries fit through your door and into your property. Please read and consider the information below before purchasing.

Ensure the dimensions of the entryway leading to the property door are assessed. This includes but not limited to, stairwells, lifts, hallways, and corridors that can be narrow, limiting the space for manoeuvring larger items. 

Within your property measure the dimensions of the door frame, including height, width, and depth. Take a note of the largest part of the delivery item, this could be the width, height, or diagonal length, depending on the shape of the item. This information can be found on the Specifications tab of the listing.

Consider the swing of your door when fully open. Is the space limited due to adjacent walls or other furniture? You must ensure there is enough clearance for the item to pass through the doorway.

Make sure there is a clear pathway by clearing any obstacles or clutter along the way, including removing furniture, rugs, or any other items that might obstruct the delivery.

By taking these steps and ensuring careful planning, you can increase the likelihood of a successful delivery experience and avoid any issues with fitting larger items through your door and into your property.

If the delivery is unsuccessful due to the items being too large to fit through your door, a returns charge will apply.

If delivery is unsuccessful because you are unavailable to receive it, a returns charge will apply.

Please retain any packaging until you are completely satisfied as our couriers require the item to be repackaged if being returned.

N.B.

Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit, and reserve the right to restrict these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.

Please remember to clear any obstructions or potential hazards from the delivery team’s path and remove any fragile items that are at risk of being damaged during delivery. Home Detail will not be liable for any damage to your property.