Express 1-3 Day Delivery
Delivered by our friendly couriers within 1-3 working days of dispatch (excluding weekends & bank holidays). The courier will deliver to the main door of the building only on an all-day 7am to 7pm service with no time slots provided.
If you are not home, the courier may attempt delivery to a neighbour or will leave a card with instructions on how to reschedule this service (redelivery charges may apply). Please ensure you provide a current mobile number & email address at checkout so the courier can reach you if required.
We would note most carriers do not call before delivery & would recommend having someone available at the property throughout the day. Goods will be delivered next working day, barring any carrier delays, so please check your tracking for updates.
2-Man Express 1-4 Day Delivery
Our larger items ship on a 2-man delivery service & are expected to arrive within 1-4 working days of dispatch (excluding weekends & bank holidays). These will be delivered to your room of choice so please ensure the route is clear prior to the delivery team’s arrival.
For flats, goods will be taken up a maximum of 1 flight of stairs if no lift is available. If your property has a lift, delivery can be to any floor provided the goods fit inside the lift. Please contact our customer service team prior to making purchase to confirm.
An ETA will be provided via text or email but please note this is an estimate only & delivery may be attempted outwith this window. Please ensure you provide a current mobile number & email address at checkout so the courier can provide updates as required.
If you are not home, the courier may attempt delivery to a neighbour or will leave a card with instructions on how to reschedule this service (redelivery charges will apply).
Standard Delivery Times
Standard deliveries will apply as above however the delivery window may extend up to 10 working days from dispatch, depending on courier availability.
Surcharge Areas
There are some areas of the UK where a shipping surcharge will apply & delivery times may be extended. The charge will show at checkout once full delivery information is provided or you may prefer to contact our team directly to discuss your requirements.
All offshore & highlands areas will be affected including AB, BT, FK19-21, GY, HS, IM, IV, JE, KW, PA20-80, PH11-50, PO28-41, TR21-25 & ZE.
Delivery Access
It is your responsibility as the customer to ensure that all deliveries fit through your door and into your property. Please read and consider the information below before purchasing.
Ensure the dimensions of the entryway leading to the property door are assessed. This includes but not limited to, stairwells, lifts, hallways, and corridors that can be narrow, limiting the space for manoeuvring larger items.
Within your property measure the dimensions of the door frame, including height, width, and depth. Take a note of the largest part of the delivery item, this could be the width, height, or diagonal length, depending on the shape of the item. This information can be found on the Specifications tab of the listing.
Consider the swing of your door when fully open. Is the space limited due to adjacent walls or other furniture? You must ensure there is enough clearance for the item to pass through the doorway.
Make sure there is a clear pathway by clearing any obstacles or clutter along the way, including removing furniture, rugs, or any other items that might obstruct the delivery.
By taking these steps and ensuring careful planning, you can increase the likelihood of a successful delivery experience and avoid any issues with fitting larger items through your door and into your property.
If the delivery is unsuccessful due to the items being too large to fit through your door, a returns charge will apply.
Please retain any packaging until you are completely satisfied as our couriers require the item to be repackaged if being returned.
N.B.
Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit, and reserve the right to restrict these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.
Please remember to clear any obstructions or potential hazards from the delivery team’s path and remove any fragile items that are at risk of being damaged during delivery. Home Detail will not be liable for any damage to your property.
Cancellations Prior to Shipment
We understand that circumstances may change, and we're here to support you. If you've placed an order but have had a change of heart, please let us know, and we'll be happy to cancel your order, provided the goods have not yet been shipped from our warehouse.
To cancel your order, simply call our office on 0141 404 9899 or send an email to support@homedetail.co.uk. Once we've confirmed that your order has not been shipped, we will issue a full refund using the same payment method you originally used.
Cancellations After Shipment but Before Delivery
If your cancellation request is received after the goods have already been shipped, we will need to ask the courier to return the order to us. In this case, we kindly request that you cover the courier charges incurred*.
Please get in touch with us as soon as possible, so our customer service team can contact the relevant courier and arrange the return of your order to our warehouse.
Returns due to Delivery Restrictions
As the customer, it is your responsibility to ensure that all deliveries can fit through your door and into your property. To help us deliver your order smoothly, we kindly ask that you consider any potential obstacles at your doorway or property before placing your order.
Please review the Delivery Access information on our Shipping Policy page, which outlines the necessary clearances required for a successful delivery. This will help us avoid any issues with the size or dimensions of your purchase.
In the event that your goods do not fit through your door, we will gladly arrange for the courier to return the order to us. However, we would request that you cover the charges incurred for this process*.
Returns After Delivery
We aim to provide you with a pleasant customer experience, which is why we have a 30-day return policy. This means that you have 30 days from the receipt of your item to request a return. We are confident that you will be delighted with your furniture, but if, upon receipt, you change your mind, please contact us by calling our office at 0141 404 9899 or emailing support@homedetail.co.uk, and we will gladly arrange the collection of any items you no longer require. You have an additional 14 days from this point to confirm a collection date or return the goods using your own carrier. The only liability on your part will be the full cost of delivery and collection**.
Please note that we are unable to accept returns of partially assembled flat pack furniture, or appliances or mattresses unless they are unopened, unused, and still in their original packaging. If we are collecting the items from you, we kindly request your assistance to ensure a smooth uplift of the goods:
Please ensure that your purchase is returned in the same condition and packaging in which it was received. We will be unable to provide a full refund if there are any signs of damage or misuse.
We kindly request that you make the items available for collection on the confirmed date, as all collection services operate between 7am and 7pm with no specific time slots provided. If the collection is missed, the full costs incurred will be deducted from your refund***.
Once the goods have been returned to our warehouse and inspected, we will refund to you all monies paid for the items (excluding the full cost of delivery and collection**).
Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.
Damages and Issues
All our goods come with a 1-year manufacturing warranty. With proper care and maintenance, we are confident that you will be able to enjoy them for a long time.
We kindly request that you inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately. This will allow us to evaluate the issue and make it right for you.
If any concerns arise during the warranty period, please reach out to our Customer Service Team on 0141 404 9899 or send an email to support@homedetail.co.uk. Please provide us with pictures and descriptions of the defects so that we can assist you in a timely manner.
We appreciate your understanding that our liability is limited to repair or replacement (within 1 year), or refund (within 6 months). While we are unable to provide compensation beyond these limits, please be assured that we are committed to resolving any issues you may have in a satisfactory manner.
Exchanges
The fastest way to ensure you receive the correct item is to return the current one. Once we have processed the return, you can place a new order for the item you desire.
We appreciate your business and look forward to providing you with a positive customer experience. Please let us know if there is anything else we can do to assist you.
*Full cost of return post shipment is the total cost that the courier would charge us to ship and return the item back to our warehouse, as such this cost will often be higher than our stated delivery charges.
**Full cost of delivery and collection is the total cost that the courier would charge us to deliver and collect the item for return to our warehouse, as such this cost will often be higher than our stated delivery charges.
***Full cost of missed collection is the total cost that the courier would charge us to visit your property and be unable to complete the scheduled service.
